How do I register/update my credit card in Self Serve?

[tramngg12]

I'm unable to register my credit card. It was previously registered before with autopay but then today, my account was suspended because Public Mobile couldn't withdraw from my credit card. I ended paying using recharge.com. I made sure to make sure my address is right. What do I do?

[Anonymous]

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@tramngg12 wrote:

It says:" Unable to Process Transaction 
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged."

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Delete it and re-add it.

Make sure the address matches that of the credit card exactly. Don't use the unit # field. Maybe don't use a space in the postal code.

[tramngg12]

It says:" Unable to Process Transaction 
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged."

[Dunkman]

@tramngg12

Public mobile website is finicky.  You could try a different web browser, clearing cache or going into privacy/incognito mode.  Chrome incognito has worked well for myself.  

In the address section, leave the apartment number section blank.  

[Luddite]

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@tramngg12 wrote:

I'm unable to register my credit card. It was previously registered before with autopay but then today, my account was suspended because Public Mobile couldn't withdraw from my credit card. I ended paying using recharge.com. I made sure to make sure my address is right. What do I do?

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This is a bug that affects a few users periodically. Try removing your card completely and then re-enter as new. 

A "fail safe" method is to leave your card on file with autopay engaged, but make a one time payment o few days ahead of renewal so that available funds plus rewards equals your plan cost. As long as a credit card is registered you will receive the autopay reward.  

BTW: you have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or, if appropriate, sending a private message directly to the moderators.

[Lieux]

@tramngg12 What the message exactly say???