03-22-2021 08:56 PM - edited 01-06-2022 02:21 AM
Please help me in setting up my new sim i lost my phone last night and i ve been trying to set up this sim ALL dayyyyy HELPPP thank u madina My name is houda
PLEASE help XOXOXOXOX
......
Solved! Go to Solution.
03-22-2021 09:29 PM
@hmiganeh wrote:omg noooo i thought it was just us
OMG i am just failing at life RN ughhhhhhh
@hmiganeh This part of the community forum is open to anyone with internet access. All private messaging with moderators (or anyone else) is received via that envelope icon top right of your screen next to your avatar.
03-22-2021 09:27 PM
How do i delete it ... OMGGGGGGGGGGGg
03-22-2021 09:25 PM - last edited on 03-22-2021 09:26 PM by computergeek541
omg noooo i thought it was just us
OMG i am just failing at life RN ughhhhhhh
03-22-2021 09:24 PM - edited 03-22-2021 09:25 PM
03-22-2021 09:22 PM - last edited on 03-22-2021 09:25 PM by computergeek541
edited by comnputergeek541: post deleted
03-22-2021 09:15 PM
You are very welcome! If you know #1 and #2 then leave the rest for the moderators to ask you as verification identifiers and you can just have the answers handy to speed up your request. Report back if you need additional help during your customer service interaction with the moderators.
03-22-2021 09:10 PM
Thank u SOOOOOOOOOOOOO much ❤️
03-22-2021 09:07 PM - edited 03-22-2021 09:08 PM
Thats ok...it happens a lot. Just edit your post. To change your sim card you must contact the moderators and supply extra info to verify you are the account holder. Try to be able to answer as many of the identifiers listed below......
Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours. Wait times seem to have improved and are currently about one hour.
Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.
To send a private message to the moderators click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-22-2021 09:05 PM
@hmiganeh : In your situation, the only method is that you have to contact the moderators to change your SIM in your account. We used to be able to do this ourselves but fraudsters have caused that option to be taken away.
Don't try to entirely activate a new account unless you don't care about abandoning your old account.
Also, use the Lost/Stolen function under Plans & Add-ons to suspend your account until you get the SIM changed.
03-22-2021 09:02 PM
Ahhhhh.......please edit out your sim # by going to the 3 dots at the top right corner of your post.
Help please.....and thank you.
03-22-2021 09:01 PM
How grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr sry i thought it was a privet message 😞
03-22-2021 09:00 PM - edited 03-22-2021 09:04 PM
@hmiganeh please remove your personal information as these are public forums.
Click the 3 dots on top right of your post, click Edit and delete your number.
@computergeek541 @Dunkman Please help
03-22-2021 08:59 PM - last edited on 03-22-2021 09:11 PM by computergeek541
Please helpp me set up my new sim
I have been trying ALL day PLease help :((((((((((((((((((((((((((((((((((((((
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
😞
Please help me
edited by computergeek541: account and contact information removed