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Re: Community Terms of Service & New Community Guidelines

Sabbykan37
Good Citizen / Bon Citoyen

Jeepers I have activated my public mobile SIM card since august 21, 2021 and Cdn making outbound calls and send texts but I CANNOT receive any incoming calls. Today is August 26 and still cannot receive calls. It goes straight to voice message without ringing. What kind of service is this even?!??  

20 REPLIES 20

darlicious
Mayor / Maire

@Sabbykan37 

Did you port your number in or choose a new one? If you ported in did you reply YES to the PAT (porting authorizationt text) ? If not your port us not complete and your old account is still open. 

If no....start with rebooting your phone.

Sabbykan37
Good Citizen / Bon Citoyen

the Walmart tech guy from electronics did the whole process - I think he did it too fast! At tgis point I need public mobile customer service to fix this - already opened a ticket but I have heard nothing back. This is costing me a lot of $$$$$$ because I have ruthless lawyers charging me for attempting to call me - it goes straight into vm! Bloody heck ?!?!!!

BKNS27
Mayor / Maire

@Sabbykan37 

Check to see if your Do Not Disturb setting is enabled. Just disable the setting.

If that is not the issue, I would suggest you go back to Walmart and have them check if the activation was done properly.


@Sabbykan37 wrote:

the Walmart tech guy from electronics did the whole process - I think he did it too fast! At tgis point I need public mobile customer service to fix this - already opened a ticket but I have heard nothing back. This is costing me a lot of $$$$$$ because I have ruthless lawyers charging me for attempting to call me - it goes straight into vm! Bloody heck ?!?!!!


@Sabbykan37 

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
     Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

Sabbykan37
Good Citizen / Bon Citoyen

No actually that wasn’t the problem.

I am getting an awesome public service agent (Sorin) helping me with the issue as we speak  🙏🏼❤️🙏🏼

 

thank all of you guys ! I was having a panic attack - long story but dealing with family court lawyers & they were trying to reach me 

@Sabbykan37  are you not able to get incoming calls only?    Just want to make sure if you can make outgoing calls

 

did you request porting in number from another provider?  If so, did you get a  SMS from your previous provider and did you reply YES?

 

 

Let us know and we can advise from there


@Sabbykan37 wrote:

No actually that wasn’t the problem.

I am getting an awesome public service agent (Sorin) helping me with the issue as we sleek 🙏🏼❤️🙏🏼


@Sabbykan37 

you mean SIMon, the Public Mobile chatbot.

Sabbykan37
Good Citizen / Bon Citoyen

no no SIMon is an imbecile. Sorin is a real life wonderful being 😂🙏🏼

Sabbykan37
Good Citizen / Bon Citoyen

That was exactly the problem. The Walmart tech guy took out the bell SIM card before that was done  

 

fixing it now 

 

ttyl 👋 guys 

I will update you all 

thanks a million - legit ❤️ You guys 

Need Help? Let's chat.