Beginner’s Guide to the Community

[Mayflower]

I was warned to expire my autopay

[RosieR]

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@Mayflower wrote:

I can’t use my pay service now because the system shows that my password and security question are all wrong and i sent the necessary info to all and I’m waiting for your response now

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Hi @Mayflower if you already created a ticket for the Moderator Team, expect a reply within 48 hrs (hopefully less).  Keep an eye on the envelope icon on top right for a number to pop up.  That would be a moderator's reply.

While you are waiting for a moderator's reply...

You may also pay for your service by dialling 611.

1.  pay using your registered credit card.  you need your Pin number to do this.

2.  purchase a Public Mobile voucher from Canadian tire, Shoppers Drug Mart, London Drugs, gas stations, your local convenience stores etc.  You don't need a pin number to pay by voucher.

I hope this helps.

RosieR

[computergeek541]

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@Mayflower wrote:

I can’t use my pay service now because the system shows that my password and security question are all wrong and i sent the necessary info to all and I’m waiting for your response now

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As the password reset option didn't work for you, you'll need for a moderator to reply to your ticket. Please note that the people you are speaking to here are not moderators and do not work for Public Mobile.

[Mayflower]

I can’t use my pay service now because the system shows that my password and security question are all wrong and i sent the necessary info to all and I’m waiting for your response now

[HALIMACS]

Hi @Mayflower 

Did you see this notification close to your renewal date?   If so, no worries - it's a normal message which causes undue panic (understandably):

If this is not the issue, perhaps you need to amend your credit card expiry date as it's soon going to expire?   Do so by tapping on Payment tab in self-serve, then you'll see this below.  Use "manage my card" option:

[Dunkman]

@Mayflower 

If you got the warning that your credit card registered on autopay is going to expire, you will need to go to self service account and remove/change your credit card.

Here is the help article:

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

[cellphoneuser1]

@Mayflower Are you cancelling and want to remove autopay? Go into your self serve account and delete your card.

[JK8]

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@Mayflower wrote:

I was warned to expire my autopay

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Could you elaborate?  Are up you up for renewal? If you are up for renewal and your self service Account Status is Plan Expired, this is a normal status for the renewal process. As long as all your services are working on the phone you can ignore it.