Beginner’s Guide to the Community

[CharlieGurl]

How do I activate my  account and  phone number  on a new SIM card  because it's not allowing me in on both my account and community account ???

[LurganIeUk]

If you are new, have just purchased a new SIM card, and was NOT activated by a retailer you would start here https://publicmobile.ca/en/bc/portal/activation

I have a bit of I guide that I have built....PM me if you want a link to it. 

[computergeek541 · Accepted solution]

@CharlieGurl 

Are you an existing customer?  If so, you wouldn't use the new customer activation website. You would normally log into your self serve account to change your active SIM card. If the password reset option doesn't work, please open a ticket by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html