REFERRAL REWARD Code not working

[ahmahalak]

Hello ! I was registering with Public Mobile and was given a refferal code, the system did not accept the refferal code. how do I go about getting the code to work and applying my discount?

[rfg]

You mentioned that it didn't accept the code; did it display an error telling you this?  Or have you not received the $10 credit in your account yet?

When I signed up I used a referral code and, at first, I didn't think it worked.  I received no error messages but there were no referral credits upon initially setting up my account.  It took a couple of days before I saw the credits.

[dabr]

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@ahmahalak wrote:

Hello ! I was registering with Public Mobile and was given a refferal code, the system did not accept the refferal code. how do I go about getting the code to work and applying my discount?

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Double check with the person who gave you the referral code, especially the 0 and o are not always clear in the alpha numerical code.

[geopublic]

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@ahmahalak wrote:

Hello ! I was registering with Public Mobile and was given a refferal code, the system did not accept the refferal code. how do I go about getting the code to work and applying my discount?

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@ahmahalak  If the code includes O (letter O) and/or zero 0 make sure you enter the correct one.

[will13am · Accepted solution]

@ahmahalak, I would start by confirming with your referral that the code provided is correct.  Since you have already activated, you will need to seek moderator team assistance to apply the code. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.