Purchasing eSIM on new phone

[Melviticus]

• Hello, I have downloaded the app and gone through the purchase procedure but the final button to click “purchase” doesn’t seem to work. 
  
  
• please advise ASAP

[softech]

@Melviticus so, you should try to uninstall the app, reboot and reinstall the app and re-puchase the esim on the app

again, if still cannot buy or install esim, please open ticket with support agent

[Melviticus]

It is a new iPhone 15. When I go through the eSIM purchase, the final screen does not allow me to click “buy and install”

[softech]

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@Melviticus wrote:

• Hello, I have downloaded the app and gone through the purchase procedure but the final button to click “purchase” doesn’t seem to work. 
  
  
• please advise ASAP

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@Melviticus 

are you repurchasing the sim on the same old phone or on a different phone?

What phone is that?

while you can try to uninstall the app, redownload and rebuy esim once again, but I suggest you to open support ticket and ask agent to check if the purchase was completed successfully and see if they can email you the QR code to install 

[fixin1]

@Melviticus - Please contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox