03-04-2024 05:15 PM
I transferred my Virgin plan to Public last night. Althought the app shows that my transfer was completed my phone was on SOS for hours. I had to do the purchase e-sim trick to actually activate my number properly after doing more research which cost me an extra $5.60.
03-04-2024 05:17 PM - edited 03-04-2024 05:19 PM
use this link to start process of Customer Assistance..
added...
if that link doesn't help, use this one instead...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-04-2024 05:17 PM
Sorry to here that. Generally no refunds but submit your request through the chatbot and see what it says.
03-04-2024 05:17 PM
Reach out to the customer support agents to politely request a refund:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.