Puk code

[Dylanclark]

How do I get a puk code to use my new phone with my sim card

[Anonymous]

@Dylanclark 

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking Here link..

[CS_Agent]

Hi there, @hTideGnow.

Thanks for providing the steps on how to submit a ticket.

Hope you have a great day!

-Public Mobile Team.

[t_p]

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@Dylanclark wrote:
How do I get a puk code to use my new phone with my sim card

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@Dylanclark 

Send a ticket to CS via this link:

Chatbot (tiia.ai)

[hTideGnow]

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@CS_Agent wrote:

Hi there.

The PUK Code can be provided by our Moderator Team.

If you still need assistance please submit a ticket and we'll be happy to help.

Public Mobile Team.

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HI @Dylanclark   To open ticket with PM,  click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type:  Unlock a phone
2. Click "Sim card PUK"
3. Click "Contact Us"
4. Click "Click her to submit a ticket"
5. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[CS_Agent]

Hi there.

The PUK Code can be provided by our Moderator Team.

If you still need assistance please submit a ticket and we'll be happy to help.

Public Mobile Team.

[hTideGnow]

Hi @Dylanclark   What exact error message it shows?  It could help to tell which code needed in your case

[Triguy · Accepted solution]

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

• Once the PUK is recovered and validated, you will be asked to choose a new PIN.

• Only Public Mobile's CSA can give you this type of code, which the device manufacturer cannot. Public Mobile's CSA can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.