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Public mobile self serve page down?

9R3W4L
Good Citizen / Bon Citoyen

Trying to login to my account, I keep getting " Page Expired. The page you are trying to access is no longer available." Is the PM website down ?

3 REPLIES 3

softech
Oracle
Oracle

@9R3W4L  were you trying to login using saved password from the browser?   For "Page Expired" error, it was it browser issue.

Try this

 

When you login, after you choose the password from the saved password list, DO NOT click login.  Your browser will in fact automatically log you in after you picked the password.  So, just do not click the login button, wait 5 seconds and you will be in!!

 

Handy1
Mayor / Maire

@9R3W4L @try again incognito mode /private mode or even another device there are cache issues 

HALIMACS
Mayor / Maire

I'm able to log in, @9R3W4L 

 

@9R3W4L  -- The most likely issue you are encountering with your description is bullet #3 below - it's important when logging in with a google chrome browser with remembered credentials that once the fields auto-fill, to let the system automatically log you in.   Do NOT tap the log in/sign in button as it will always produce that error when auto login script is attempting to run.

 

Logging in issues 

 

  1. Try clearing cache and cookies and opening an incognito tab
  2. Try using a completely different browser from a completely different device which does not have stored/remembered credentials
  3. If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.  If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message



Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

 

HALIMACS_0-1673181615487.png

 

 

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