Public Mobile keeps making my payment due date earlier than it should be

[fren]

My due date is on the 17th. So why is it Public Mobile keeps bringing up that date earlier and earlier ? Now you are telling me it's due on the 15th which is basically taking days from my plan so charging me more for less service... that's not right 

[dabr]

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@fren wrote:

Hi - Thanks for explaining 

Just a comment - Yes they text the due date but who wants to keep seeing a different date in the month, does not make for a good customer experience. Would have been better if it's the same date every month

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@fren   Having the same date every month sure would be nice and easier for sure to remember, however, PM does send out a text alerting about upcoming payment due date every cycle too.

[hairbag1]

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@fren wrote:

Hi - Thanks for explaining 

Just a comment - Yes they text the due date but who wants to keep seeing a different date in the month, does not make for a good customer experience. Would have been better if it's the same date every month

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That's an excellent point, fren.

FYI..if you have a valid credit card or Visa debit registered on your account AND have Autopay enabled, then renewals happen automatically without any input from you. Plus you'll get $2 off your bill every time it renews.

[Anonymous]

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@fren wrote:

Hi - Thanks for explaining 

Just a comment - Yes they text the due date but who wants to keep seeing a different date in the month, does not make for a good customer experience. Would have been better if it's the same date every month

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Then that would be a monthly service. Lots of those around. Usually that's for post-paid providers. This is a 30 day service.

[fren]

Hi - Thanks for explaining 

Just a comment - Yes they text the due date but who wants to keep seeing a different date in the month, does not make for a good customer experience. Would have been better if it's the same date every month

[hairbag1]

@fren...

Public Mobile info can be a bit misleading sometimes....

Still need to pick your plan? We’ve got affordable plans from just $15/mo, on Canada’s largest network.

As you've been told the plans are renewable every 30 days...not 1 month.

[dabr]

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@fren wrote:

My due date is on the 17th. So why is it Public Mobile keeps bringing up that date earlier and earlier ? Now you are telling me it's due on the 15th which is basically taking days from my plan so charging me more for less service... that's not right 

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@fren   Yeah that keeps happening to all of us 😊   As mentioned PM bills every 30 days and not monthly.

[Dunkman · Accepted solution]

@fren 

Public mobile plans are every 30 days exactly.  So the payment date does change month to month.  It is not the same date (ie. 15th) every month.