Public Mobile blocking my number transfer to Koodo?

[tmacneil1119]

I'm having trouble transferring my existing (active) Public Mobile number to Koodo. When I call Koodo, they say Public Mobile is blocking the transfer. Anyone else have this issue?

[HALIMACS]

@tmacneil1119 

CONTACT CUSTOMER SUPPORT

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[tmacneil1119]

Thanks for the reply. I should have added more detail. When I enter either the IMEI or my PM Account No. on the Koodo side, it says I entered an incorrect number. After trying multiple times with the same result, I called Koodo and that's when they told me it seems PM put a block on the transfer.

[hairbag1]

@tmacneil1119 

I just sent you a pm to your in box with porting number. Hopefully they can help you. Check the little envelop icon, top right side of page will be highlighted.

edited...not helpful