I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile know that I intend to tackle their incredibly poor customer service practices in any and all ways possible.
I'm one of the people that got that "As a thank for being loyal, have 5GB of data" bonus this month. I've been using it without really thinking about it, so today I dialed 611 to check on its usage. Instead of hearing "Hello Welcome To Public Mobile" from a computer, I heard a very distinct human voice talking to a customer. I hung up out of confusion, and then called back a few times to see if I could replicate it; and I was able to. Every 3rd or 4th call, instead of that robotic voice, I got what was clearly a private call between customer representative and customer. I won't reveal any details I heard, but I will say that the representative couldn't hear me, and they obviously had no awareness that they were leaking the details of someone else's data plan to a random party.
The fact I had to access and post within a web forum in order to even inform anybody-which I can't even guarantee will actually happen—of this massive privacy leak is embarrassing. My boyfriend, consistently for the past several months, has been unable to make or receive phone calls in his hometown. If he travels to my house, it all works fine. Not only that, but you won't let him make a community account to solve the issue because the email he signed up with is deleted and you won't let him change it. The fact that you clearly and obviously have a customer service line but won't transparently provide it to your paying and loyal customers, or even potential customers, is embarrassing.
As far as I'm concerned, I will no longer be recommending Public Mobile and your affordable plans to friends and family on the account of your inaccessible (but also publicly leaked) customer service line; my mother, boyfriend, and I will all be cancelling our services and filing proper complaints with the CCTS.
I'm guessing that this post will be deleted for violating some sort of guidelines despite being nothing but factual and appropriate, so I hope that anyone that sees this in time will be able to make informed choices, and that any Public employees that are able to respond have a very good explanation for all of this.
Good day.
