Problem witu the SIMon Bot: button to move on is grayed out

[patc]

Hi,

I tried several times to get support from the SIMon Bot, but I have problems. I answer all the questions, and it leads me to the right path (it understands what my problem is). But I almost always get stuck at one point, where I'm not able to click on the "Next" button, or whatever button that should allow me to move forward. The button is just grayed out and there's nothing I can do about it. 

I tried with several browsers (Chrome, Firefox, IE, Edge; I tried them all), and it always does the same thing: the button that would allow me to move forward with the request is grayed out,

Any idea what is happening?

Thanks!

[computergeek541]

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@Jude_Fall wrote:

Try clearing cache 

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This was suggested several hours ago. Please first try to go through a thread to see if someone else has said what's on your mind.

[Jude_Fall]

Try clearing cache 

[darlicious]

@patc 

Make sure when you send an initial pm to the moderators for a service request add the topic in the subject line (ie forgot password ) and a detailed message outlining the issue. Always include the following:

1. Full name, address, email, ph# and pin# on your account.
2. If you cannot remember the pin# you will need to further verify your identity.
3. Include alternate ph# if any, d.o.b., last payment, date, amount, type, last 4 digits.
4. You may also be asked your security question and answer,  plan amount, recent purchases or changes, frequently called or texted numbers, rewards or autopay info.

Including as much info as possible reduces the need for back and forth messaging and often can lead to your issue being resolved before they reply to you or you respond. Be sure to ask for a review link once your interaction ends to give helpful feedback on the moderators customer service.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times.

[patc]

Good idea I'll try that, thanks a lot

[Dunkman · Accepted solution]

@patc 

The Simon Bot can be finicky at times.  Maybe try clearing cache or incognito mode.

It still issues, you can private message a moderator:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437