Prepaid (1) month on Public Mobile but switched over to Koodo, refund possible?

[nguyentung]

Hello, 

Long story short, my mom's $33 plan on Public Mobile auto-renewed yesterday using my credit card but today she went ahead and migrated over to Koodo on that promotional deal that ends 03/15.. Are we going to be refunded on that amount I paid JUST yesterday? I can't even access her online PM account anymore 

Please let me know!

Thanks,

T

[Wonder_why]

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@NDesaiwrote:

@nguyentung Didn't she get the $100 credit from koodo?

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@NDesai she will, not right away, $100 credit split into 4 months credit, which will be $25 a month

[NDesai]

@nguyentung Didn't she get the $100 credit from koodo?

[Mana]

@nguyentung, PM is a prepaid service, therefore, there are no refunds. 

The reason you cannot access her account anymore is that she has ported her number out to koodo.  When a number is ported out from PM, the PM account is closed.