Porting phone number to Freedom

[Astewart54]

Good day,

I was going through the process of porting my current number to Freedom but I never received a SMS/Email from Public Mobile with me confirming the port. Would there be a way for me to maybe get a text or email resent?

[BKNS27]

@Astewart54 

I hope you didn’t put the PM SIM in the phone to wait for the SMS text from Freedom.

If you didn’t get the text or missed to 90 minute window. Contact a moderator as noted by @Anonymous and @hTideGnow.

[Anonymous]

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES. 

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request. 

Good luck and your welcome to Public Mobile

                  with a Beautiful Service

                   you will be very happy

[Astewart54]

Alright, will do

[hTideGnow]

@Astewart54  actually, you should ask Freedom team to confirm the SMS process

But according to this page:  

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

you can open ticket a chatbot with PM here:  https://urlshortner.tiia.ai/Lc9xk8

Transferring Your Public Mobile Number To Another Service Provider

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.