12-27-2021 07:53 PM - edited 01-04-2022 04:46 AM
The pixel phone I was using on Public Mobile is completely dead. I can get a new phone and a great plan with Bell through work.
Can I transfer my Public Mobile # from my dead phone? I was reading that your phone will get a txt asking you if you want to transfer the number when activating and new phone and account but my current phone is DEAD and can't receive text messages. Is there still a way in releasing the phone number so I can get it with my new BELL activation?
Thanks
Solved! Go to Solution.
12-27-2021 08:12 PM
@ActionPark : May I suggest separating work from personal. Sure go ahead and get that new phone and plan from work. They can pay for it. You have a new phone. But it's work.
Maybe explore dual-SIM but I'm not sure any contract phone from providers here sell them.
Then maybe a friend or family has a retired phone that you could put your SIM in and use it for your personal use. Keep it on maybe the $15 plan. Forward calls to the work number. Unforward for your personal time and leave the work phone at home on your personal time.
12-27-2021 08:05 PM
12-27-2021 08:02 PM
@BeachNBeer wrote:@esjliv OP said in his post he can get a new phone and great plan courtesy of his work.
@BeachNBeer oh yeah, you're right. Admittingly, kinda of skimmed over that, my bad.
Well in that case @HALIMACS has the solution I would say.
Once @ActionPark ports over to Bell, they should have a new phone in their hands to put in the Public Mobile SIM card to approve the port. 🙂
12-27-2021 07:59 PM
@esjliv OP said in his post he can get a new phone and great plan courtesy of his work.
12-27-2021 07:59 PM
bring from your friend device and insert your SIM card to you can getting the SMS,
12-27-2021 07:59 PM - edited 12-27-2021 08:01 PM
@ActionPark wrote:The pixel phone I was using on Public Mobile is completely dead. I can get a new phone and a great plan with Bell through work.
Can I transfer my Public Mobile # from my dead phone? I was reading that your phone will get a txt asking you if you want to transfer the number when activating and new phone and account but my current phone is DEAD and can't receive text messages. Is there still a way in releasing the phone number so I can get it with my new BELL activation?
Thanks
12-27-2021 07:58 PM - edited 12-27-2021 08:04 PM
@ActionPark wrote:The pixel phone I was using on Public Mobile is completely dead. I can get a new phone and a great plan with Bell through work.
Can I transfer my Public Mobile # from my dead phone? I was reading that your phone will get a txt asking you if you want to transfer the number when activating and new phone and account but my current phone is DEAD and can't receive text messages. Is there still a way in releasing the phone number so I can get it with my new BELL activation?
Thanks
@ActionPark - just curious, how will you be able to use Bell if you do not have a working phone? EDIT: OP will have a new working phone once activated with Bell - thanks @BeachNBeer 👍
Best to get a phone you can receive the text on from Public Mobile (ensuring this account is active) to approve the port over to Bell.
12-27-2021 07:55 PM - edited 12-27-2021 07:56 PM
@ActionPark First your Public Mobile account has to be in Active status to port out it can't be suspended so make sure it is active.
Secondly a simple solution is put your sim card in a family's or friends phone phone when you want to port out to get the text message and reply to authorize the port.
12-27-2021 07:55 PM - edited 12-27-2021 07:56 PM
You would need to submit a ticket to a CSA and explain your situation.
Here’s when and how to contact our Customer Support Agents: