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Porting numbers PM to PM (switch num/acct, keeping both...)

Jolie99
Great Neighbour / Super Voisin

 

Hello all,

 

I have two Public Mobile accounts, and would like to switch them if possible. 

That is:

Old account / old 514 number (loyalty points, referrals etc)

Newer account 867 / Yukon number 

 

I would like to move my 867 number to my old account, and the 514 number to the new

account.  Is this possible?

 

The idea is to keep both numbers, but reverse/switch the accounts.  Is this possible - or is account closed when number ported out?  Or stays ok if I port both at the same time?  Is PM to PM porting possible?

 

Decided to try it out,  a little, and went on to the old 514 account and did a change number, and when I put in my 867 number the response is:

We were unable to transfer the phone number you entered. Try one of the following options:
- Make sure you entered your number correctly.
- Select a new number.
- Contact the Public Mobile Community for further assistance.

 

 So here I am!  Thanks in advance.

 

-j

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Alex888
Mayor / Maire

@Jolie99It's not possible to switch numbers between accounts. And when you port a number it automatically closes the original account it's attached to.

View solution in original post

14 REPLIES 14

z10user4
Mayor / Maire

 @Jolie99 

No can do.

You could kinda move a number but it would mean losing one of them.

Alex888
Mayor / Maire

@Jolie99It's not possible to switch numbers between accounts. And when you port a number it automatically closes the original account it's attached to.

View solution in original post

Jolie99
Great Neighbour / Super Voisin

Thanks.  Had just managed to search on number swap and realized it won't happen...

 

liuxinbing
Model Citizen / Citoyen Modèle

Don't understand why you need to "port". The SIM has all the subscribers information as well as "plan", so just take the SIM out and put in another phone.

 

If changing phone isn't the purpose, then change the plan and let it happen in the future date.

 

Really don't see any benefit to port from one SIM to another. 

@liuxinbing The purpose is to switch the phone numbers between the accounts while retaining all the rewards in each account. PM does not allow this.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.


@liuxinbing wrote:

Don't understand why you need to "port". The SIM has all the subscribers information as well as "plan", so just take the SIM out and put in another phone.

 

If changing phone isn't the purpose, then change the plan and let it happen in the future date.

 

Really don't see any benefit to port from one SIM to another. 


Could be a grandfathered plan that they don't want to give up and would rather use the "traffic" on that account.

liuxinbing
Model Citizen / Citoyen Modèle

@Luddite wrote:

@liuxinbing The purpose is to switch the phone numbers between the accounts while retaining all the rewards in each account. PM does not allow this.


Yeah rewards. Forgot it. 

borromeo
Good Citizen / Bon Citoyen

This is the same problem I am having now. I want to keep my rewards status on Account 1, but move the phone number from Account 2 to 1. In my case, I don't care if I lose the second account. So it seems I have to waste $10 to port the number out to my VoIP carrier, and then port from my VoIP carrier back to Public. Oh well, it's not the end of the world. Just some extra work.

CS_Agent
Customer Support Agent
Customer Support Agent

Hi there borromeo

 

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

 

 

Sincerely,
Public Mobile Team.

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