Porting number to Public Mobile

[Mateopipe]

I just switched to Public from Shaw mobile, I’m trying to keep my same number but they are having issues get it from Shaw. Has anyone else had an issue porting their number from another carrier? Is it all up to public mobile to do or does my old carrier have to do something to get it going?

any information is appreciated as it’s been 2 days of back and forth

[Jenny23]

I'm also having problems porting my phone number and getting connected to the Public Mobile network.  I subscribed and ported my number on Saturday, August 5th, and I'm still waiting as of today August 9th.

[softech]

@Mateopipe 

the number was the correct number, call them again and ask 

or if you like, you can take the longer approach, message support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

But the next question is, have you submitted the porting request yet? or you got an error when you try to submit the request?

[Mateopipe]

Yes, I have contacted 3 separate agents from Shaw regarding this and have been told by all of them Public Mobile has to send the request and they accept the request. When I originally asked your customer service if it was successful they said the porting was failed and they had to retry. 

I have also been directed to that number already and was told by Telus they have no authority over porting to Public Mobile

[hTideGnow]

HI @Mateopipe  

you try to enter the number to port and your got the error on the website? or someone tell you there is problem with the porting? give us some more details

[softech]

@Mateopipe 

have you requested porting from Shaw yet? 

If not requested yet, please check the porting eligiblity here first:

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

if you have already requested porting and just waiting for it to complete,  did you get a text from Shaw asking for your permission to port and you have to reply YES within 90 mins?  

There is a number to call to talk to live support,  they can re-trigger the process for you if there is any problem or can provid you status update.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[dust2dust]

First, check this.
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do
Then, did you leave the Shaw sim in a phone to confirm the transfer text? Was the Shaw still active when you tried?

[computergeek541]

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@Mateopipe wrote:

I just switched to Public from Shaw mobile, I’m trying to keep my same number but they are having issues get it from Shaw. Has anyone else had an issue porting their number from another carrier? Is it all up to public mobile to do or does my old carrier have to do something to get it going?

any information is appreciated as it’s been 2 days of back and forth

---

You'll need to keep your Shaw Mobile SIM card in your phone so that you can reply to a text message from Shaw to approve the number transfer.  As it has been two days, this means that porting has failed.  You will need to open a ticket to ask a Public Mobile customer support agent using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives and error message, you can send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437