Porting number SMS issues - no outgoing/incoming

[Sadhana257]

Hi, I ported my number this morning from Fido but I am having issues. I replied with YES to my old provider and received confirmation that the port will go through. 30 minutes later, through eSim setup my number ported just fine - incoming/outgoing calls work fine with new eSIM on public mobile HOWEVER i just noticed hours later that i did not receive the 'welcome' text from PM and also none of the outgoing or incoming text messages work. Please help as i cannot receive any text messages from any of my friends/family. I am unsure where to check the status of my port request.

[fixin1]

@Sadhana257 - PM is experiencing issues with SMS activation for New Customers, so please contact CS_Agent here:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox