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Porting issue

DSlobo
Great Neighbour / Super Voisin

just activated new account. I can call out however incoming callls go straight to voicemail. I'm assuming there is issue porting my cell number from Rogers.  is there a way to corrrect this? 

2 REPLIES 2

1awesome
Good Citizen / Bon Citoyen

I would check to see if your Rogers sim card still work.  Also a reboot of the phone should fix it, if the port was done correctly.  (airplane mode should work, but better to reboot.)

Sansan
Mayor / Maire

Can you check if your Roger SIM still work? 

If so the port was not done correctly.   I will send you another message with the number to call to fix.

 

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