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Porting issue for TWO weeks! Still paying TWO carriers! (FIDO)

ceej
Good Citizen / Bon Citoyen

I've had porting issus since NOV 18th.

 

I've sent private messages to @Shazia_K@Mary_M

 

I finally recieved a response from @Saray_O, she said that the Port went through successfully as of Last Night!, however I am still NOT recieving phone calls or texts on the device, and my FIDO account is still active, nor have I recieved a text from PM about the port being successful.

 

 

On Nov 18, I actived the new PM SIM and got the error information saying activation failed. After a few days I was able to set up the actual account, however, I'm evidently still having porting issues.

 

1. With the PM SIM, I can make out-going call anywhere, but cannot receive any incoming call;

 

2. For text messege, I can send messages to PM/Telus numbers, also can receive messeges from PM/Telus. But beside PM/Telus, I can neither receive or send messeges.

 

3. For my previous carrier (FIDO) SIM, I can still receive incoming call and make out-going call;

 

4. However, with previous carrier SIM, we cannot receive/seding text messeges to/from PM and Telus numbers.

 

It has been TWO weeks. Can someone please adjust the billing cycle as well as help with my Porting issue?

 

The average respond time is supposed to be 12 days, I've been patient, and I've tried to assist others in the community (in regards to their accounts). @Saray_O has responded, however, I haven't heard a reply back and I don't want my request to be back in the bottom of the Queue since the port was thought to be successful. 

15 REPLIES 15

simon3046
Great Neighbour / Super Voisin

Hi 

I have contacted my former carrier FIDO and they have done a bypass for 3 days. Can you send a request to them now. 

I am not able to receive calls from my work and family which caused me lots of issues.

Please get me connected asap.

Thanks

Simon

@simon3046   if that is the case, the porting is not completed and likely because you didn't reply the text?

 

you can try to call the Porting team and request them to reset the porting request to Fido.  I will message you the phone number.  Please check your Community inbox


@simon3046 wrote:

Hi 

I have contacted my former carrier FIDO and they have done a bypass for 3 days. Can you send a request to them now. 

I am not able to receive calls from my work and family which caused me lots of issues.

Please get me connected asap.

Thanks

Simon


@simon3046    Check your private message inbox (top right) for the Telus porting number you can call.

@simon3046  usually you have to reply the text within 90 mins... you said Fido gives you a bypass for 3 days.. so, they will just let your number ported with your text authentication?  anyway, we messaged you the number.. call and let PM knows

 


@simon3046 wrote:

Hi 

I have contacted my former carrier FIDO and they have done a bypass for 3 days. Can you send a request to them now. 

I am not able to receive calls from my work and family which caused me lots of issues.

Please get me connected asap.

Thanks

Simon


@simon3046 

You can contact PM via this link to troubleshoot your porting request:

Chatbot (tiia.ai)

@simon3046   I think you got the PM(Telus) porting support number already?  I will send you again just in case, please check envelope icon on the top right.  This is the quickest way to get this request re-sent

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