Porting from Rogers to PM

[Tonsky]

Hi,

i availed the 45 monthly 5g subscription few hours ago. I received the text from Rogers, replied YES to the porting, then PM sent me a message:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

clicking the link doesn’t work. I cant submit a ticket even. Not sure what to do next.

[Tonsky]

Thanks a lot!! Will try this out 🙂

[Chalupa_Batman · Accepted solution]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can contact a CS agent via this link. They'll help you figure this out.

P.S. Always nice to see former Rogers customers like me come over to Public Mobile. Welcome!!