@rafay Porting out is the responsibility of the new provider, they have to trigger the port while you still have the PM sim in your phone to respond to PM's authorization text. The problem could be on either end. Does the new provider say they have triggered the port request?
@rafay make sure yournPM account is active . Leaving PM simcard in phone ask new provider to send the port request so you can reply YES to the confirms text PM sends you to port . But if you did send support a message they usually reply with in the hour sometimes longer just
keep an eye on your community inbox for their reply , or you can use this link to the community in box
