Ported number. Can’t get verification code on phone and can’t receive calls.

[Rachana]

Ported number. Can’t get verification code on phone and can’t receive calls.
Over 24 hrs since account was paid for and activated. Now paying for 2 lines. 

[Chalupa_Batman]

You can always try this to get your code.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

[Handy1]

@Rachana I’ll send you the porting team number private message and they re trigger the port request for you