Ported my number via esim, however it's stuck on "Activating" - Resolved

[Wynner]

Hi, I've ported over from rogers on my iPhone 11, received the text from Rogers to start the transfer, replied Yes, however now  the esim is stuck on "activating...". How do i resolve this problem?

EDIT: Update, the situation resolved itself after timing out and reactivating the eSIM again. Thanks all for helping out.

[Handy1]

@Wynner  Fingers crossed !

[hTideGnow]

thanks @Wynner for confirming.  

[thsolutions]

Thanks for the update, I had a referral that had the same issue, the port eventually went through too.

[Wynner]

Resetting the network setting doesn't work unfortunately. But I've PM the CS, let see if they can help.

[Wynner]

Thanks for the update, I've submitted a PM to the CS. Let see if this can be resolved. 

[hTideGnow]

hi @Wynner 

there is problem with esim activation as one post said, he got thr reply from agent and asked to try again in 6 hours 

but submit a ticket for yourself as well and check if same reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Wynner  First try resetting your network settings if that doesn’t work contact support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.