@BlakeT - Public Mobile is having a really unusual big outage in April - with activating with SMS, MMS, and iMessage & FaceTime and changing payment issues.
So CS_Agent may take up to 48 hours after submitting a ticket. They will refresh your account (Like internally reload it without losing your phone number and selected plan.)
And if they don't respond after that, your ticket may have gone unnoticed so I would get you to submit another one.
⬇️Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages
