Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. Or if you have another phone, use your old SIM in it and carry on with two phones
If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance. If so, send a private message to the moderator team with your PM phone number, 4 digit PIN, and an explanation. Include the following info:
- PM SIM card number
- old carrier account number, exactly as shown on your bill. The DBC part listed in a Freedom account is considered part of Freedom Mobile account number.
- old carrier phone number
- the account holder's name, exactly as shown on your bill
- an Alternate Phone Number; someone else’s, not your own
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
