09-20-2020 12:06 PM - edited 01-05-2022 01:17 PM
Trying to port a phone number and i cant acces anything to do it
i have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim
Please help
thanks
Solved! Go to Solution.
09-20-2020 12:42 PM - edited 09-20-2020 12:46 PM
@France_4818 i cant submit a ticket at the moment it wont let me click submit
*this issue has also been happening for other categories in the ticket creation process
after the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"
09-20-2020 12:41 PM
@France_4818 wrote:i need moderator help please thanks
Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.
To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.
09-20-2020 12:34 PM
i need moderator help please thanks
09-20-2020 12:25 PM
i cant submit a ticket at the moment it wont let me click submit
09-20-2020 12:10 PM
@France_4818 wrote:Trying to port a phone number and i cant acces anything to do it
i have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim
Please help
thanks
You will need the assistance of the Moderators. Click on the "?" in the bottom right hand corner and put in "Port Request" and follow the prompts
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
09-20-2020 12:10 PM
@France_4818 contact customer support mods
click on the question mark chat bubble to the bottom right of your screen
type "port request"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account
make sure to check your inbox(top right corner envelope icon) periodically, for a response