Dear community. I recently ported out from FIDO to Public Mobile however I just discovered a problem.
The port request began on Dec 20 2023. I was asked to download an app to complete the port. I downloaded the app and followed the request & it told me it was complete. I made a test call out and worked.
Now I noticed that I am not receiving incoming calls and calls are being redirected to my old sim card.
During the port over I never received a text message asking me to confirm porting out.
Hoping a moderator would be able to help?
