Port number without old SIM

[Im7665]

I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text. 

[Im7665]

Received with thanks!

[Im7665]

Yes, the request is complete and I have a confirmation email, just not the final step of the text to the old SIM. Thanks!

[computergeek541]

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@Im7665 wrote:

I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text. 

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Have you already requested  the number port  either during activation or in Public Mobiel's Self Serve?  If the porting hasn't arelady been requested, the porting team should not contacted  at this time as they will be unable to assist.

[Sansan · Accepted solution]

@Im7665  I will send you a  private message separately with a phone number to contact for assistance l.

If closed, try tomorrow.