Port number to different provider

[LArnold]

I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!

[Meow]

---

@LArnold wrote:

I am not getting any response. Please accept Virgin request to port my number!!!!

---

We are all customers here. Requests posted here are NOT handled by PM staff.

To port out - request transfer number at other provider; keep PM SIM in your phone; reply YES within 90 minutes of port request (SMS). In few hours all will be completed.
Both accounts have to be active and in good standing.

[LArnold]

I am not getting any response. Please accept Virgin request to port my number!!!!

[hTideGnow]

HI @LArnold 

sorry, PM support is all online and via message and ticket. 

did you check your community inbox?  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
check if agent already replied

if not, you will have to message them again