@Jessica_T wrote:
@lhoseason wrote:
I have ported my number from Telus, says on account Public Mobike status is "Active" and doesnt work. Still on emergency calls only. I have changed my sim, restarted phone mulitple times, phone is unlocked and Telus sim no longer working but Public sim still isnt. Who do I contact?
@lhoseasonIf you do a manual network search do you see the public mobile network?
Have you tried your public mobile SIM in another phone?
Coincidences happen. Can you check your IMEI number to make sure your phone has not been added to the blacklist? http://www.imeipro.info/
I'm going to assume that the Telus sim card was working in that same phone up until the very point that the customer requested the number porting to Public Mobile. Number ports from Telus to Public can happen remarkably fast (sometimes within seconds).
If my assumption about that is correct, there wouldn't be any need to do a network scan to see if the phone is compatible. If the phone was being used before on Telus's HSPA network, it is automatically compatible with Public Mobile, and it will see the network.
It's not impossible for a phone to get blacklisted, but it is unlikely to have happened right when the phone number was transfered. Also, As Public Mobile and Telus Mobility are both owned by the same parent company, any internal blacklist would be identical with both brands.
I'm betting that Public Mobile charged the customer for the plan, had the Telus transfer the phone number to Public, but that the activation system never actually assigned service to the sim card (a provisioning issue).
