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Poor to No Reception at home

Nats3
Good Citizen / Bon Citoyen

I've been with Public Mobile for almost 3 years and I've had no issues until about a month ago. When at home my reception drops considerably. When in the basement I will have 1 bar or no connection. When in the kitchen above ground I will have anywhere from 1-3 bars and will not receive calls or when speaking to someone they can't hear me. I have no idea why and it's starting to get frustrating. The only thing that has changed was that I switched from one PM plan to another in August. I have the Samsung Note4 and no other unlocked phone to test the sim card in (I've been reading some posts). I'm desperate to find a resolution. 

7 REPLIES 7

Luddite
Oracle
Oracle

Try setting the phone to 3G instead of LTE/Auto. Works better where I live.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Nats3
Good Citizen / Bon Citoyen

I'm assuming your suggesting I go into "Mobile Networks" and change the Network Mode. I've switched them back and forth and neither works well. LTE/WCDMA/GSM (auto connection) and/or WCDMA/GSM (auto connect)

S--S
Mayor / Maire

i have the same issues befoer when i did exchange Sim Card, is fix it 

you have to try exchange your Sim Card.

 

Good Luck

Keep walking around your neighbourhood to confirm it's a very specific locale. If it is more general perhaps the phone is failing.

Anyway, changing plans would have no affect on reception.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Nats3
Good Citizen / Bon Citoyen

So far it seems like its just when I'm at home. I have full bars once outside my house. I ended up doing a factor reset (not necessairly for this issue) and it didn't seem to make any difference with my reception. Possibly changing the sim card can fix this issue?

Nats3
Good Citizen / Bon Citoyen

So you just replaced the old sim card with a new one... and everything was fine.... Did you have to do anything else?

Nasmerk
Good Citizen / Bon Citoyen

It's interesting 

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