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Plan not working/ Data issue

mrlise
Great Neighbour / Super Voisin

I logged into my public mobile account and can't see my plans page. It says to log out and log in again and I have done so but still get the error message.

 

Also it is the start of my billing cycle (Sept 1) and have only used 90MB/4.5GB of data and yet I get this warning on my phone that says "no mobile data service temporarily turned off by your operator or SIM 1." What does this mean? It looks like I clearly have enough data. 

50 REPLIES 50

CorrieH
Great Neighbour / Super Voisin

We are getting the same thing. 2 of our 3 phones are off the network. No texts, and unable to make/receive calls. Phones say no mobile data service. Plans page on website not working. 

z10user4
Mayor / Maire

 @mrlise : Sounds like you've set your phone to stop data at a certain point. Remember, this place is 30 days...not monthly. You'll need to sync your phone counter to the renewal date.

 @CorrieH : I think you have a different problem. What is your account status when you log in? Can you dial 611?

there miht be a network issue 2 of my phones are not working and a couple other people i chatted with are having similar issues.   location Victoria and Vancouver.

 

some other phones no issues....

CorrieH
Great Neighbour / Super Voisin

Account status Active

CorrieH
Great Neighbour / Super Voisin

Also in the Victoria/ Vancouver area

ABGirl
Good Citizen / Bon Citoyen

same in Alberta

all not working

 

ABGirl
Good Citizen / Bon Citoyen

same here on 4 different lines

 

croftrandle
Good Citizen / Bon Citoyen

Me too here in Campbell River. I have been getting notices for the last half hour or so. We share Telus' network so I wonder if they are affected as well.

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