@Lion, as noted in the knowledge base link below, plan changes in a suspended account must go through the moderator team. I suggest you familiarize yourself with this and other knowledge base information. It is very useful to understand the service you are using.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245...
To @adil-5aar and others, I suggest we encourage use of the knowledge base to the extent possible when giving help to other customers. In recent times, there have been a lot of good work done to update the knowledge base. We should all take full advantage of it.
