Plan did not change on renewal date

[Zen505]

Hi I had scheduled a plan change for my renewal date which was yesterday October 4th but just realized it did not change. I switched to the 90 day plan with 6GB data, unlimited Canada wide talk and unlimited international text. Can someone please help get this fixed? Thanks

[parkhee4]

Hi,

I had a similar issue. my plan did not change on the renewal date, so I manually changed it myself. Then I got charged twice on my plan renewal date! Please look after my account and issue refund. It feels so unfair to be charged twice due to technical errors on the service provider's end. 

[Zen505]

Thanks so much for your assistance Shazia

[Shazia_K · Accepted solution]

Hey @argon, 

The changes have been made, a simple phone reboot would be required. 

Thanks, 

Shazia

[argon]

It looks after reading through the forum this is not a unique problem, but I have had that same issue on my account. Changed my monthly plan to the 40 a month bundle (120 total) and it has tried to renew my previous plan. My account is currently in a suspended state but I have the funds in the account to clear the amount. Also it looks like auto payment didnt work either as my credit card was not billed for the difference in balance, although i have auto renewal enabled. In this case that worked out but I wonder if there is a glitch in that part of the payment system with changing plans as well. 

Please correct asap

Thanks.

[Shazia_K]

Hello @Zen505, 

I'm sorry to hear about this, 

Please send me a private message with your Public Mobile phone number and I will be glad to further help. 

Thanks,

Shazia

[imm1304]

Duplicate threads merged.

[JaK]

Hi @Zen505;

Please do not start multiple threads on the same issue. As mentioned in the other thread, one of the moderators can fix this for you, they will be back online shortly. Also tagging @Saray_O as she was missed in the other thread.

[Ionut]

Don't worry our moderator will help your out as soon as they come online. @Shazia_K @Mary_M
Also a little advice. I had a issue to while i was trying to change my plan.
So I had to wait till the new renewal to take place the new plan but we will let moderator to find your solution

[Zen505]

Hi I had scheduled a plan change for my renewal date which was yesterday October 4th but just realized it did not change. I switched to the 90 day plan with 6GB data, unlimited Canada wide talk and unlimited international text. Can someone please help get this fixed? Thanks