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Plan Expired?

Indigo
Good Citizen / Bon Citoyen

Hey there,

 

so this has happened twice now. I have had more than rnough available funds in my account, yet one day BEFORE my plan is set to renew, it expires. What is up with this? It is really annoying me. Why fill up my account if this is just going to continue happening? I havent been able to use my phone at all today.

 

also,

Why in the world do I get two different dates my plan renews on? Its either the 20th on self serve, or the 21st on SMS. These issues are realllllly bugging me.

18 REPLIES 18

@mike-oui

Did you use up all your minutes/data?  What is your account status?  active?

 

If your due date is 28th, it will roll over at 11:59 PM EST on that date if you are on autopay or have sufficient funds in your balance.  

AngeeDee
Good Citizen / Bon Citoyen

This is the second time for me too in just the last few months. Extremely annoying being without a phone suddenly. Hopefully these glitches are fixed soon. 

jeromegv
Good Citizen / Bon Citoyen

Hello

 

My service stopped working today. I never got any SMS notification that my plan was about to expire.

 

Anyway, I've re-added money in my account but my account is still disabled. There is enough funds to pay for my plan but it still says plan expired

 

What can I do?


@jeromegv wrote:

Hello

 

My service stopped working today. I never got any SMS notification that my plan was about to expire.

 

Anyway, I've re-added money in my account but my account is still disabled. There is enough funds to pay for my plan but it still says plan expired

 

What can I do?


What plan did you have that expired ? If you had limited number of calls, perhaps you've reached your limit.

jonathanlee
Good Citizen / Bon Citoyen

With me, despite using autopay, I paid my account manually after checking the amount I owe on the rewards page, once rewards money gets deducted. Then I also recently got a plan expired notification on the self serve. I knew this was temporary even though I was confused. Sure enough, I got a text notifying me of what rewards were applied, and when logging back into self serve, my account was active again and my plan renewed. I thought also it would happen at midnight-2am. But it doesn’t. 

nadsan71
Great Neighbour / Super Voisin

Thanks for the info as I am new to public mobile I thought the line would be cut. I am on auto pay so I guess I’ll be ok. 

rifat
Good Citizen / Bon Citoyen

I have also activated autopay. Even though my plan is of $15/month, I paid $25 in case. Now I am seeing that the SIM card was blocked. I am not getting any service. This is really frustrating. The whole day is like this today. Any idea how will I get my service back?

ErnieC88
Great Neighbour / Super Voisin

It is really poor communications and design to make a statement whichc is not true but is misleading and upsetting, especially when the system can easily check if an account is on AUTOPAY.

 

Why not have an accurate interface? 

The system states in several places the day before top-up that "your account has expired" and "your account has been suspended" when it is not true....STOP IT!

 

Furthermore, after I pay for data top-up it does not show up for many hours, and I can't run the Internet.

 

Shape up, please.

@ErnieC88I think it would be best if you direct your post to the management or maybe the moderators, as they don't read all the posts on this forum. We are all just regular Public Mobile users here with no say other than what Public Mobile offers us.

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