so this has happened twice now. I have had more than rnough available funds in my account, yet one day BEFORE my plan is set to renew, it expires. What is up with this? It is really annoying me. Why fill up my account if this is just going to continue happening? I havent been able to use my phone at all today.
Why in the world do I get two different dates my plan renews on? Its either the 20th on self serve, or the 21st on SMS. These issues are realllllly bugging me.
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My service stopped working today. I never got any SMS notification that my plan was about to expire.
Anyway, I've re-added money in my account but my account is still disabled. There is enough funds to pay for my plan but it still says plan expired
What can I do?
What plan did you have that expired ? If you had limited number of calls, perhaps you've reached your limit.
With me, despite using autopay, I paid my account manually after checking the amount I owe on the rewards page, once rewards money gets deducted. Then I also recently got a plan expired notification on the self serve. I knew this was temporary even though I was confused. Sure enough, I got a text notifying me of what rewards were applied, and when logging back into self serve, my account was active again and my plan renewed. I thought also it would happen at midnight-2am. But it doesn’t.
It is really poor communications and design to make a statement whichc is not true but is misleading and upsetting, especially when the system can easily check if an account is on AUTOPAY.
Why not have an accurate interface?
The system states in several places the day before top-up that "your account has expired" and "your account has been suspended" when it is not true....STOP IT!
Furthermore, after I pay for data top-up it does not show up for many hours, and I can't run the Internet.
Shape up, please.