Plan Expired, no service?

[kmac231]

Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services or anything back yet and its still in suspend mode? I tried changing my plan over to something that was almost identical in hopes of maybe kick starting it but that seems to have not worked either. Is there anything i could do to fix this? I still have service but i cant use it to make calls/texts or use my data

[srlawren]

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@kmac231 wrote:

Update: The 1$ trick seemed to fix it, thank you for all the support its greatly appreciated!

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@kmac231 really glad to hear that!  Maybe next time don't wait a week before dropping in here, since this was solved for you lickity-split.

[kmac231]

Update: The 1$ trick seemed to fix it, thank you for all the support its greatly appreciated!

[Anonymous]

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@kmac231 wrote:

Before the lost/stolen trick my balance was 50$ and it said my account was suspended in bold red letters (my plan is the 50$ a month for 8gbs, unlimited calls/texts promo) and once I reported it as found and rebooted my phone my balance went down to 0.00$ and it says my payment is due march 5th and states active, yet my data useage is not showing up and I still do not have useage of my phone?

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Excellent report. Do you have a working, valid credit card on file in your account? If so then you can try the suggested $1 added into your Available Funds. Sounds weird I know but it has been known to work on many occassions.

If you don't have a credit card registered here then you can buy a voucher online from recharge.com. They have a $5 one. Their numbers look a little odd but it works out. They take credit cards and Paypal. Paypal can be linked to a bank account too.

Edit: popping hmm...lost/stolen again. ok. I look forward to the OP's results. I like it. Much better than adding money.

Edit again: I type all that while the OP fixed it the other way.

[popping]

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@kmac231 wrote:

Before the lost/stolen trick my balance was 50$ and it said my account was suspended in bold red letters (my plan is the 50$ a month for 8gbs, unlimited calls/texts promo) and once I reported it as found and rebooted my phone my balance went down to 0.00$ and it says my payment is due march 5th and states active, yet my data useage is not showing up and I still do not have useage of my phone?

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What is your account status now?

If active, do the lost/stolen trick again to re-provision your plan features again.

Good luck.

[kmac231]

Before the lost/stolen trick my balance was 50$ and it said my account was suspended in bold red letters (my plan is the 50$ a month for 8gbs, unlimited calls/texts promo) and once I reported it as found and rebooted my phone my balance went down to 0.00$ and it says my payment is due march 5th and states active, yet my data useage is not showing up and I still do not have useage of my phone?

[popping · Accepted solution]

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@kmac231 wrote:

Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services or anything back yet and its still in suspend mode? I tried changing my plan over to something that was almost identical in hopes of maybe kick starting it but that seems to have not worked either. Is there anything i could do to fix this? I still have service but i cant use it to make calls/texts or use my data

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Login to your self-serve account.

Is your account status Active?

If yes, try the lost/stolen phone trick or add $1 trick mentioned in previous posts.

If no, how much is the available fund in your account on the overview page?

[kmac231]

Thank you for the replies, I'll try both of these and report back if it works or not!

[Alex888]

If lost/stolen doesn't work, try adding $1 to your account, sometimes that works.

[Anonymous]

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@kmac231 wrote:

Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services or anything back yet and its still in suspend mode? I tried changing my plan over to something that was almost identical in hopes of maybe kick starting it but that seems to have not worked either. Is there anything i could do to fix this? I still have service but i cant use it to make calls/texts or use my data

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Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

There's another thing to try but we'll start there.