Pin

[Lemongello]

• Why does my voucher have 16 digits and you say it should have 12?

[softech]

@Lemongello ... and the store wiling to exchange for you?

anyway, glad it is all sorted out 

[Lemongello]

Yes, thanks for directing my attention to the obvious. The clerk at the store put the voucher under my old carrier and I hadn’t noticed it. 

[hTideGnow]

HI @Lemongello   are those leading zeros?  if that , drop them

or try to drop the first 4 or last 4 digits , maybe it will work?

[JK8]

@Lemongello 

Confirm that the voucher is for Public Mobile and not for PC Mobile, Petro-Canada Mobility, etc

[esjliv · Accepted solution]

@Lemongello  - Does it say it is for Public Mobile?

If so, look for another series of 12 digits numbers on the voucher.

Please edit your post to remove your email, you may not want to leave personal info. here on the public forum. Click the down arrow at the top right of your post to edit.

[darlicious]

@Lemongello 

Please go to the arrow thingy on the right of your post and edit out your email as we don't post personal info on the public forum. Are you sure it's a pm voucher? Where did you purchase it? There are examples of pm vouchers in the voucher catalogue that you can compare....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Lemongello 

Where did you get your voucher? 

Voucher pin should be just 12 digits  Some stores has the actual PIN on the  cash register receipt.