Pin not working

[Derbkush]

Pin not workingPurchased a pin don’t remember my email or my passcode

[Natstahl]

Try

[Anonymous]

 @Derbkush : If you are talking about a voucher then you could also use the 611 service to redeem it. If you have multiple 12 digits sets then use the one called PIN#.

[computergeek541]

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@Derbkush wrote:

Pin not workingPurchased a pin don’t remember my email or my passcode

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Are you saing that a voucher top up PIN isn't working or that you don't know your account PIN?   For a top up voucher, try the code again in a few hours. Sometimes, there's a delay before they start working.  

As for your self serve account,  you'll need to submit a ticket at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to regain access.

[hTideGnow · Accepted solution]

@Derbkush     Did you mean you purchased a voucher but need PIN to load?  and you forgot both PIN and email used on My Account?

For My Account logon, you can try the Forgot Password

For PIN,  only PM CSA can help to reset

If you forgot both, I guess you have to open a ticket with CS_Agent 

To open a ticket with PM , click on the Bubble or directly at : https://publicmobile.ca/chatbot
 Start by  typing: Forgot log in information, then click "Co ntact Us" and Click "Click here to submit a ticket"

If you have problems submitting a ticket, you can also send a private message to the CS_Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Derbkush... did you get a "Welcome to Public Mobile" email or text ?

Your email is your username.