Photos not able to send or receive

[GwenH]

I just got a new phone, and now my photos no longer send or receive.  Any ideas?  Thank you

[GwenH]

Thanks for all your help.  I got it working 

[softech]

@GwenH what phone do you have? brand and model?

Not sure if your phone is affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

[fixin1]

@GwenH - There is a known issue of SMS not working. If it is iMessage - they are working on a fix. For SMS & MMS: Contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[computergeek541 · Accepted solution]

---

@GwenH wrote:

I just got a new phone, and now my photos no longer send or receive.  Any ideas?  Thank you

---

Please check your device's APN settings, paying specific attention to the following:

MMSC proxy: mmscproxy.mobility.ca

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS port: 8799