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Phone says no service but already made payment

prototypeU
Great Neighbour / Super Voisin

My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?

 

P.S. I tried the reseting thingy of my SIM by reporting lost/stolen, then reporrt it as found again, but it didn't work.

1 ACCEPTED SOLUTION

Accepted Solutions

z10user4
Mayor / Maire

@prototypeU wrote:

My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?

 

P.S. I tried the reseting thingy of my SIM by reporting lost/stolen, then reporrt it as found again, but it didn't work.


 @prototypeU 

Another thing to try that sounds goofy but has worked for many people is to manually pay in another $1 (or other nominal amount) and after success restart the phone.

View solution in original post

4 REPLIES 4

Sharry19
Model Citizen / Citoyen Modèle

@prototypeU Sorry to hear about that.

 

As per your notes looks like you have tried tricks already.

 

So now I suggest you to please send Private Message to Moderator by CLICK HERE

 

*** Please note: I am not a Moderator ***

z10user4
Mayor / Maire

@prototypeU wrote:

My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?

 

P.S. I tried the reseting thingy of my SIM by reporting lost/stolen, then reporrt it as found again, but it didn't work.


 @prototypeU 

Another thing to try that sounds goofy but has worked for many people is to manually pay in another $1 (or other nominal amount) and after success restart the phone.

View solution in original post

prototypeU
Great Neighbour / Super Voisin

Thank you!! It worked! Haha, you made my day!

Bonnieodea
Great Neighbour / Super Voisin

PLEASE TURN MY PHONE ON ,,, I ALREDY PEAD,, THIS IS MY PHONE CARD NUMBER I HAD ALREADY ENTER, MY PHONE NUMBER IS

 

 

 

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