Phone number transfer

[JanePG]

How do I reinitiate the phone transfer process. Recsived no SMS message from Koodo.

[fixin1]

@JanePG - The code will be sent to the phone number assigned to the ever safe ID (Mostly assigned to the ported number)

You may also want to just contact CS_Agent that I said in the last post.

[JanePG]

Still trying to get this account active with access to the plan we originally signed up for ($39, US/CAN).  Keep getting notices saying a code will be sent to ******153 which we think is the account number but bno code shows up on the phone or on email. Same old dead end!

[fixin]

@JanePG - Koodo PostPaid or Koodo PrePaid?

You will have to keep your Koodo SIM card inserted till it has no service and possibly remove / disable the PM sim / eSIM.

The porting number is here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

If it is Koodo PrePaid, please contact CS_Agent to assist with port:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Chalupa_Batman]

Hello @JanePG Please create a ticket to have this resolved.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent