Phone number transfer from voip.ms to public mobile

[mike3y]

Account was activated and paid for this morning.

Filled out transfer information in app as required.

After 12 hours still no transfer and sim card has no number assigned to it.

It is useless as a phone.

No one to talk to here and no help available!

No status on transfer 

What do I need to do next?

Thanks 

[BKNS27 · Accepted solution]

@mike3y 

As long as you confirm with YES to the text from your old carrier with the old SIM in your phone. 
You will need to reboot your phone by powering off then back on.

Porting from a VoIP may take a few days.

If that didn’t work then contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket. Staff hours are 9:00am to 10:00pm EST.

[hTideGnow]

hi @mike3y porting from VoIP can take ask many as 3 days or more

but if your cannot even make calls, it could be a problem with the sim card setup, please ask support to check the account setup

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin1]

@mike3y - Please wait as it may take awhile to port from VoIP providers.

But maybe contact CS_Agent here:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox