07-27-2022 03:29 PM
Even though public mobile is showing as the mobile network, my phone isn’t working. I’ve tried restarting the phone and that doesn’t work. What else can i do?
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07-27-2022 08:03 PM
Thank you very much for the update esjliv. I submitted a support ticket but they don't seem to be aware of any outages.
07-27-2022 07:56 PM
Thanks its working again. Toggling on and off airplane mode seemed to work.
07-27-2022 07:49 PM
@christinand @cassandramunro -
There have been some outages reported in Burnaby. Hopefully they get cleared up soon.
https://downdetector.ca/status/telus/burnaby/
Try restarting your phone or toggling into airplane mode regularly until you get your services back.
07-27-2022 07:01 PM
I'm by Lougheed Mall in Burnaby and I'm having the same No Service problem. Public Mobile, please assist.
07-27-2022 06:59 PM
I am showing "No Service" as well since about 3 hours ago, I am also in Burnaby right by Lougheed Mall. So this must be the network's problem. I've restarted the phone, I've toggled Airplane mode, still No Service.
07-27-2022 05:24 PM
manually select network 3G only or WCDMA only,
and rebooting device.
07-27-2022 04:53 PM
Its really weird but i just tried outside on my deck and my phone worked but it doesn’t work in my apartment. This happened to me once before. Very peculiar, like there is an outage just in my apartment.
07-27-2022 04:50 PM
@christinand Did you recently activated a new line? Did you request to port in your number? Does your data or outgoing text working? Can you try calling your number from another phone by placing 1 in the front?
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07-27-2022 03:54 PM
Strangely, texting works but the phone doesn’t.
07-27-2022 03:37 PM
I’m n burnaby near lougheed mall. Thanks.
07-27-2022 03:33 PM
@christinand hi where are you located so we can check for outages in your area