Phone isn't compatible with Public Mobile

[Anna__]

Hi! I bought sim card yesterday and also a plan. Then i found out that I can't do calls and receive them because of my phone compatibility. Can I cancel the plan and have money back? Or just freeze the plan for some time?

[darlicious]

@Anna__ 

As noted your phone will work except if you are in Winnipeg or Brandon Manitoba as telus no longer has band 5 for voice calls there and you don't have band 2 the fall back for voice. While not ideal it will still work.

[softech]

@Anna__ yes,  you phone won't work well for voice as you don't have  both 3G bands needed on PM

Data, depends if you have International versuon or Asian.  International version would work slightly better but still won't wrong very good

You are not considering to change to a more compatible phone?

PM is prepaid and won't refund on such situation.  If you decided to leave,  please remember to disable Pre-Authorized payments on your My Account so PM won't continue charging you on next renewal day

[gpixel]

PM needs these bands for LTE. the phone should work on 3g even without band 2(1900mhz)

• 700mhz(12,13,17,4,29)
• 850mhz(5)
• 1700mhz(4,66)
• 1900mhz(2)
• 2100mhz(4)

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	1, 3, 5, 7, 8, 20, 28, 38, 40, 41 - International
	1, 3, 5, 8, 38, 40, 41 - Asia
Speed	HSPA, LTE-A

[JL9]

You can explain the situation to a CSA and they may be able to put the price of the plan in your available balance so it is there when you get a suitable phone that won't have these issues with PM. no guarantees but they are usually good with this stuff and especially with a new customer I could see them making an exception. No harm in trying.

[dust2dust]

Well one reference suggests it's not great for here. You could likely get some LTE but talk might be more of a challenge. Can you get us any more specific model details. Maybe there's a better veriant.

[hairbag1]

For clarification...who told you that phone isn't compatible on PM network ?  Looks to me like it should be ok if global model..

Did you activate an account yet ? Did you pay for a plan yet ? If you have, put sim in phone and give it a spin.

edit'd

[Anna__]

Thank you, it's Realme 8 Pro 

[Anna__]

Yeah, i was told that in Telus today. My phone is Realme 8 Pro

[darlicious]

🦗🦗🦗🦗🦗🦗🦗🦗🦗🦗🦗?

[Yummy]

You can stop paying for service (remove autopay) for 88 days without losing number. After 90 days your account will be closed.

Did you try SIM in some other phone?

What phone do you have?

[BKNS27]

@Anna__ 

Are you sure it is not coming compatible or is the phone locked?

What is the make and model so we can check for you?

PM is a prepaid service so refund is very slim but worth a try by contacting a CS_Agent.

[hairbag1]

Take sim outta phone...save it until you have a compatible phone. The sim is still usable until 90 days after your regular plan expires. After 90 days...well, it's garbage.

Once you get a replacement phone, install sim and you should be good to go.

[darlicious]

@Anna__ 

Let's start with the make and model of your phone.

[HALIMACS · Accepted solution]

@Anna__ 

Prepaid service credits are non refundable.

You could try to contact the customer service agents by tapping SIMon Chatbot near bottom of page and process a service ticket.

[softech]

@Anna__ PM is prepaid provider and cannot provide refund in  ase like this 

But what brand and model is your phone?  we can try to look up and confirm if it is compatible