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Phone frozen

Ginny2437
Great Neighbour / Super Voisin

Phone will not do anything. I mean anything. The phone won't turn off turn on it won't get off the main screen. It's very hard to get anywhere.

5 REPLIES 5

HALIMACS
Mayor / Maire

@Ginny2437 

 

Try connecting it to a charger 

Anonymous
Not applicable

@Ginny2437 

 

frozen, how do I restart it.

 

If your device is frozen and unresponsive, press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it.

 

 

for iphone

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone.

Force restart iPhone - Apple Support (CA)

Do a hard reset.....google your phone model to find out how. If an iPhone google how to do a DFU. 

@Ginny2437 

With most phones you can perform a soft reset by holding down the power button and the volume down button until it turns off and you see the phones brand logo appear. Then let it power back on again.

softech
Oracle
Oracle

@Ginny2437   tell us what kind of phone is that  and will try to tell you how to reboot it.

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