Phone Payment online not being received

[chance9]

As usual, I plug in my payment info - when I hit submit, nothing happens. A message in red, at the top says my balance has been updated. Not sure what's happening. Have I been hacked somehow? Phone has no service. I've been on hold on 611 for last half hour. GRRRR.

Any thoughts or help would be appreciated.

Thanks

[Mana]

@chance9 sorry to hear about your trouble. 

Can you please check your online credit card statement to check if the payment has gone through?  If it has, I wouldn't suggest try it again. Instead please send a private message to the @CS_Agent and they will be able to help you out. 

In your message to the moderator team, please include:

- explaination of your issue

- your phone number

- your account number

- your account pin

[mimmo]

Are you a legacy/ pioneer  customer? If not 611 will not work.

For account issues you need to contact mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile