Phone Can Outbound Calls, but Can't Receive or SMS

[wayneclarke1944]

Tried the SIM on more than one Android phone, both Samsung, one is Android 8 and the other Android 13.

I've activated a SIM w/ a Transferred phone number, which I think may be why this happened, as I've had success with a new phone number in the past.

I can make outbound phone calls.

I cannot receive phone calls.

I cannot send or receive SMS

I can use data (LTE) on the 3G plan I have.

Worst thing is I can't confirm my account because the system cannot send me a text message - a design flaw, in my opinion.

Any help is appreciated.

[Mitzie]

I created a ticket and can’t wait for this to be resolved. I need iMessage for work. This should be something that is mentioned before you agree to transfer to Public Mobile. Very irritated…spent all weekend waiting for phone to be verified. 

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.
 

[wayneclarke1944]

I've submitted a ticket to PM Support.

Something to do with the old number not being successfully transferred.

Working on this.

[wayneclarke1944]

Does this include issues relating to calling, Mr. Batman? Is there a public statement I can see that gives me more detail?

[Chalupa_Batman]

Public Mobile is dealing with issues when it comes to SMS iMessages and such. No ETA of when it will be resolved.